Job Description

Job Type:  Permanent  
Work Model:  Remote  
Reference code: 127037
Primary Location:  Toronto, ON
All Available Locations:  Toronto, ON; Burlington, ON; Calgary, AB; Ottawa, ON

 

Our Purpose

 

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

 

 

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. 
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

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Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

 

Work with Deloitte’s new global client and engagement acceptance solution to help guide Deloitte businesses and risk professionals through a single risk process.

 

• Responsible for managing and executing customer feedback programs, including user councils, surveys and interviews, including interviewing practitioners to capture feedback and value stories.
• Oversees tracking and analysis of feedback and manages team metrics reporting. Uses data and metrics to provide regular updates insights to team leader.
• Manages Deloitte Firm assessment programs, including managing stakeholders, communicating expectations, creating reports to show progress, and regularly updating team leader.
• Actively partners with Deloitte Firm Knowledge Managers and Strategic Relationship Managers to execute programs that integrate knowledge offerings into Deloitte Firm- geography- or business-specific processes and programs.
• Reports progress and shares best practices with stakeholders.
• Collaborates with offshore colleagues, internal service providers and manage other project delivery as required.

About the team

 

Global Risk & Brand Protection protects, preserves and enhances the Deloitte brand. We navigate the dynamic risk landscape across the areas of risk management, confidentiality & privacy, cyber security oversight, regulatory, independence & conflicts, and Anti-Corruption/financial crimes. We foster trusting relationships across the Deloitte network through collaboration, facilitation and responsive guidance.

Enough about us, let’s talk about you

You are someone with:

 

• Minimum 5 years’ experience in quality and risk management field is required.
• University degree, PMP certification or equivalent business experience required.
• Proven track record delivering complex global technology, change management & process re-engineering programs.
• Experience in driving processes and implementation improvements in sizeable environments; managing both internal operations and third-party vendors and partners with a track record of tight delivery around service levels and cost metrics.
• Experience managing financials and timelines (full P&L, budgets, timelines, project milestones)
• Excellent analytical, presentation and communication skills
• Ability to leverage organizational network to deliver material results.
• Strong partnership orientation – proven ability to overcome challenges with partners collaboratively & hold partners/colleagues to account for accurate delivery.
• Flexibility – ability to manage a large & varying workload (i.e., volume, complexity & composition).
• Attention to detail & diligence required.
• Highly energetic & positive with a proven ability to work independently (self-starter).
• Ability to work flexible hours when needed.
• Project Management Certification (PMI) desired.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

 

Our promise to our people: Deloitte is where potential comes to life.

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan ,  Reconciliation Action Plan and the  BlackNorth Initiative .

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or  indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Job Tags

Permanent employment, Remote job, Offshore, Flexible hours,

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