Job Description

• Provide support to Project Manager, Contracting, or junior level Engineering personnel

• Determine the needs of end users of technical documentation

• Study product samples and talk with product designers and developers
• Work with technical staff to make products easier to use and thus need fewer instructions
• Organize and write supporting documents for products
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Create operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages
• Select appropriate medium for message or audience, such as manuals or online videos
• Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers
• Revise documents as new issues arise. Store current projects in a logical file structure and maintain backup files
• Maintain positive, open, and productive relationships with both co-workers and customers
• Prioritize work and make good time management decisions
• Other duties as assigned

Requirements

Education/Training (both required and desired):

• Bachelor’s Degree in relevant discipline required
  
  
  
  

Experience:

• 0+ years of professional experience required
• 2+ years of professional experience in the task area preferred

Security:

• Must be a US citizen
• Ability to obtain a security clearance required

Physical Requirements

• Able to occasionally reach with hands and arms
• Prolonged periods of computer screen use, while sitting or standing at a desk
• Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
• Able to safely lift and carry up to 20 pounds at a time

Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

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