Job Description

IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, outplacement, and leadership development solutions. For over 35 years, our team of 300+ has been united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group is by their side providing one-on-one coaching, innovative technology, and personalized job search or career development programs to help them find the best career path for them.  

Our mission is to make a positive IMPACT one relationship at a time. While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of providing the highest quality of services available to transitioning employees and their families. Be a part of moving careers forward!

Job Summary:
Position will work remotely from home office. Will come to St. Louis, MO office for training and periodic meetings and events.

Will work set hours, 20 hours a week:  Full day Mondays, then Tuesday & Wednesdays 8:00 AM - 12:00 PM or 12:30 PM to 4:30 PM.

Provides accurate and efficient data entry support to the Global Operations department. Uses a broad knowledge base of systems and processes to accurately and efficiently enter authorizations for services from clients. Exhibits excellent attention to detail, has great follow-through, and can work autonomously. Possesses great logic and problem-solving skills.
Essential Functions:

• Performs ongoing monitoring of several email boxes to receive authorizations for service from our clients.
• Enters authorizations for service in the system in an accurate and timely manner.
• Ensures we receive the appropriate information for the authorization; follows up when information is missing or unclear.
• Maintains open lines of communication with internal stakeholders, proactively informing others of circumstances or situations they need to be aware of.
• Maintains data entry requirements by following procedures and guidelines.
• Verifies entered data by reviewing, correcting, deleting, or re-entering data when needed.
• Communicates with client contacts via phone and email to clarify information.
• Performs other duties as assigned.

Qualifications:

• Ability to actively listen and comprehend, ask appropriate questions, and use reasoning to form conclusions, identify problems, and find solutions.
• Highly organized multi-tasker with great time management skills and the ability to prioritize.
• Able to work independently and take initiative.
• Strong attention to detail.
• Home office set-up with space for dual monitors.

Education and Experience:

• High school diploma required with further educational training in administrative and/or support functions preferred.
• Sufficient skill in typing at least 45 words per minute accurately.
• Excellent written and verbal communication and comprehension skills. Must have good writing skills to compose professional and error-free emails to contacts at our client companies.
• Advanced proficiency using Microsoft Word and Excel.
• CRM/Database proficiency is a plus.

To learn more, see our website at

Job Tags

Work from home, Relocation, Home office,

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