Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. 

Andaz Miami Beach is now recruiting a Meeting Concierge to join the hotel’s opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in late 2024, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

The primary role of a Meeting Concierge is to provide the highest level of customer service possible while assisting guests with their requests and providing information that will enhance their stay. They will also oversee the other concierge staff to ensure projects are being completed and schedule according to occupancy. Their job duties require style and service attributes that are key to creating a positive guest experience.  Respond to guest requests for special arrangements or services (e.g. transportation, dining reservations, local activities, etc.) by making arrangements or identifying appropriate providers.

· Respond to special requests with unique needs and follow up with the guest or vendor to ensure satisfaction.

· Accurately enter all guest requests and necessary information into GoConcierge

· Monitor F&B outlets for seating availability, service, and overall feel of a particular area.

· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

· Schedule concierge based on the demand of the hotel.

· Provide gracious and efficient telephone service as it relates to general PBX services. All calls must be answered promptly with a smile, always ensuring complete and accurate information.

· Review and noting all special requests of guests.

· Complete all items on the daily checklist

· Take, record, and rely messages and notes accurately, completely, and legibly

· Communicate pertinent guest information to designated departments and personnel

· Provide assistance to the front desk when needed

· Must ensure the concierge desk and lobby are clean, organized and tidy

· Maintain complete knowledge of the property:

o F&B outlets ( Hours of Operation, Cuisine, and location )

o Room types, numbers, layout, décor and locations

o Room availability, dailyAny in-house groups, events and activities

· Assist bell staff with any guest luggage or guest amenities when needed

Qualifications

· High School diploma or General Education Degree (GED).

·5 years of prior Concierge or Guest Services experience and/or training; or equivalent combination of education and experience.

· Must be computer literate, with knowledge of Microsoft and Google applications. Previous experience with OPERA and GoConcierge systems preferred. 

· Ability to satisfactorily communicate in English (speak, read, write) with guests, coworkers and management to their understanding along with interpreting hotel manuals and documents. Additional languages preferred.

· The employee is required to sit and stand for an extended period of time (8hrs). The employee must also be able to lift, move, carry, push, and place objects weighing less than or equal to 30 pounds without assistance.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

· Free room nights, Discounted and Friends & Family Room Rates

· Medical, Dental, and Vision Insurance with only a 30-day waiting period!

·401K with company match

· Free Parking

· Generous Paid Time Off

· Paid Family Bonding Time and Adoption Assistance

· Tuition Reimbursement

· Employee Stock Purchase Plan

· Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - Apply now!

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