Job Description
Starting Hourly: $19.00 per hour Inspire Physical & Hand Therapy, a member of Therapy Partners Group,â¯has been the premier provider for outpatient orthopedics servingâ¯Spokaneâ¯and surrounding communities for over five years. â¯We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistsâ¯whoâ¯areâ¯passionate about helping patients achieve their goals.â¯â¯â¯â¯
Currently, we are looking for a full time Patient Care Coordinator for our N Mayfair location in Spokane who will assist at our W 5th Ave location when needed. Schedule will be 4 days per week M-F (no set days yet): 6:45am - 5:15pm with 30 minute lunch.
3 days will be at the Mayfair location and one day a week will be at the W 5th Ave location. .
ESSENTIAL POSITION DUTIES - Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staff
- Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
- Responsible for answering phones and greeting patients with the utmost professionalism and care
- Schedules new patients and collects all necessary information in order to verify insurance with carrier
- Accurately and completely enters patient information and demographics into computer system
- Submits patient insurance information in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
- Provides patients with an explanation of their benefits and thoroughly answers all questions
- Calls and confirms new patient appointments
- Collects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected
- Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
- Follow up on “no show” patients on a daily basis
- Treatment authorization and/or continued treatment Rx follow up
- Maintains patient confidence and protects operations by keeping information confidential
- Maintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration Manager
- Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
- Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partners Group
Knowledge, Skills and Abilities - Thorough knowledge of Microsoft Office
- Possess strong customer service skills
- Ability to maintain confidential documents
- Must be organized and able to manage multiple priorities
- Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
- Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
- Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
- Must be able to identify and problem solve
- Possess strong team player attributes
Education and Experience Education: High School diploma or equivalent
Experience: 1-2 years prior experience in customer service and administration preferred; medical or PT front office experience required.
Physical Requirements and Working Conditions: Requires prolonged sitting, some walking, bending, stooping, reaching and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.
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Job Tags
Hourly pay, Full time, 1 day per week,