Job Description
Manager / Senior Manager, Client Services (US - Full-Time)
Are you a persistent, eager-to-learn sales professional with a strong background in market research? If so, this could be the perfect opportunity for you! We're seeking a Manager / Senior Manager, Client Services to join our team. This role is ideal for someone with a couple of years of experience in account management or client services—or for someone passionate about stepping into this field and advancing their career.
This is a client-focused sales position dedicated to expanding and deepening client relationships, identifying new delivery opportunities, and optimizing client satisfaction.
What Makes This Role Exciting
Imagine working in a dynamic and agile environment where your ideas matter, your growth is supported, and your efforts lead to tangible results. As a Client Services Manager, you'll be mentored by experienced professionals, work within a collaborative team structure, and have the opportunity to make a real impact in a fast-paced, innovative setting.
What We Do
We are a rapidly growing behavioral insights company with a global footprint. By using cutting-edge research methods like eye-tracking, facial coding, virtual shopping, and surveys, we help clients enhance their shopper marketing, advertising, innovation, UX, and e-commerce strategies.
Our solutions are trusted by some of the world's most recognizable brands across industries like technology, consumer goods, media, and healthcare. As we continue to grow, expanding and strengthening our client relationships in the US remains a top priority.
How We Work
Our team is driven by innovation, problem-solving, and a commitment to delivering exceptional client value. With a culture that thrives on collaboration, creativity, and courage, we aim to make meaningful connections between personal fulfillment, sustainable growth, and client success.
Your Role and Impact
As a Client Services Manager or Senior Manager, your mission will be to transform how clients understand their consumers or users. You'll work with a diverse portfolio of solutions, adapting to various industry verticals like CPG, healthcare, media, and technology.
Key Responsibilities:
Strengthen and grow existing client accounts while identifying new opportunities within them.
Build lasting relationships through meetings, presentations, networking, and industry events.
Drive sales to meet ambitious growth targets and increase account revenue.
Present solutions to Fortune 500 companies, aligning them with their long-term business goals.
Stay informed about competitors and articulate our unique advantages.
Leverage CRM tools to foster client retention.
Collaborate with internal teams, including marketing, pre-sales, insights, and R&D, to push growth forward.
Lead and support the RFP/RFI process with a dedicated team.
What You Bring to the Table
3+ years of experience in market research or consumer behavior.
2+ years of sales experience in market research—or a strong passion for transitioning into a commercial role.
Exceptional communication, negotiation, and proposal-building skills.
A proven track record in account management and customer communication.
Native-level proficiency in spoken and written English.
A hands-on, team-oriented mentality with strong problem-solving abilities.
Enthusiasm for innovation, consumer insights, and marketing.
Location:
We welcome talent from all regions in the US, though being based in Chicago or NYC is a plus. This role can be fully remote, with optional visits to the office.
What We Offer
A role within a fast-growing, technology-driven research company.
Competitive base salary with uncapped, progressive commissions.
Education and development budgets to support your growth.
23 days of paid holiday leave, including company-wide closures between Christmas and New Year.
Mobile phone subscription.
International team-building trips.
Personalized and fun benefits tailored to your needs.
We look forward to connecting with you and exploring how we can achieve great things together!
Employment Type: Full-Time
Salary: $ 91,000.00 217,000.00 Per Year
Job Tags
Holiday work, Full time,