Job Description

Radiant Plumbing & Air Conditioning:  We have been the bright and quirky spot serving Austin and San Antonio since 1999. Our fun ads, top notch service, and outstanding customer service are what makes Radiant the ‘go to' service company in the area. But where would we be without the heroes on our support team? 

The Good Stuff:

• Medical, Dental, Vision Insurance
• PTO, Paid Holidays, Paid Parental Leave
• 401k with 4% company match
• Company provided vehicle
• Bonus earning potential based on team's performance

What We're Looking For:
We're looking for an HVAC Service Manager with experience leading a high performing service team. The ideal candidate has experience managing a team that excels at providing 5 star service to their customers, and consistently exceeding goals. Nexstar, and scripted service experience a plus, but not required. If you are ready to take your career to the next level, and join a winning team that is experiencing HUGE growth apply now!!!! We ARE excited to meet qualified candidates!

Essential Functions

• Lead, manage, and hold accountable your team including 1:1s, team meetings, coaching, etc
• Consistent involvement in Radiant sponsored & team building activities
• Track technician interactions and performance; deliver unique coaching per tech
• Work with dispatch department to make sure the right technician goes to the right job 
• Meet weekly with the dispatch manager to review team schedule, specific technician needs & review scorecards for areas to surpass goal.
• Consistently provide service and sales performance support to the techs via ride alongs, site visits, and coaching calls. 
• Always represent, deliver and train the Radiant brand and experience.
• Understand and enforce service titan processes.
• Assist GM with price book modifications
• Work with Radiant leaders to develop new motivations in line with Radiant's vision
• Create the habit and enforce restock process
• Enforce quality workmanship standards throughout the team.
• Oversee technician technical assessment & check off list. 
• Teach safety meetings and promote a safe work environment.
• Oversee customer issue resolution: including site visits, oversight of repairs, phone call follow up, hand off to Finance for insurance involvement. 

Skills & Abilities - 
Education: High school graduate or equivalent: required.

Experience: Prior experience as a Service Technician for over 5 years in a residential and commercial setting. Management experience for over 3 years in a residential setting.

Computer Skills: proficient using mobile devices, Service Titan (or similar service software) & Microsoft Office applications. 

Certifications & Licenses: EPA, TDLR, and valid & clear drivers license. 

Other Requirements: Proficient with Service Titan platform.

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