Job Description

Job Purpose:

Under the general guidance of the Front Office Manager and Guest Services Manager assist in ensuring information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions.

Duties & Functions:

• Provide information and assist guests prior to arrival and during their stay with: dining and nightlife recommendations/reservations theater/musical productions vehicle rentals limo/transportation services spa/salon services sporting events golf facilities sport/athletic/outdoor activities airlines/charter flights directions
• Maintain complete knowledge of:

• all hotel offerings services and hours of operation
• all hotel restaurant food concepts menu dress code and ambiance
• all hotel day/nightlife concepts menu dress code and ambiance
• all hotel room types/names layout amenities and locations
• all hotel room rates special packages and promotions
• daily arrival & departure lists
• scheduled daily group activities names and location of meeting/banquet rooms
• local events attractions holiday schedules

• Establish and maintain relationships with vendors and ensure information and resource materials are current to accommodate guest requests
• Inspects and maintains overall cleanliness and appearance of the Concierge desk
• Perform duties concerning checkin and checkout of guests when volumes warrant
• Responsible for all guest packages and incoming guest deliveries
• Process and notify guests and receipt of facsimiles mail messages and packages
• Assist guests in sending mail messages and/or packages
• Maintain a thorough knowledge of the city and all its attractions
• Any other reasonable duties as assigned by the supervisor or manager

ADDITIONAL RESPONSIBILITIES

• Communicate effectively both verbally and in writing to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.
• Remain calm and alert especially during emergency situations and/or heavy restaurant activity serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS                                

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings staff meetings etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Actively welcome greet and check guests in.
• Utilize traditional software programs such as Microsoft Office (Word Excel Outlook and PowerPoint) Micros ADP Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information they must be shredded or pulverized.
• Complete other duties as assigned by the Department Head.
• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
• Ensure compliance with companys policies and procedures.

OTHER DUTIES

Assimilate into the companys culture through understanding supporting and participating in all the companys elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards which may be established by the company from time to time is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective damaged or lost PPE or equipment that does not fit properly to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat clean and wellgroomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

Qualifications :

SPECIFIC JOB KNOWLEDGE SKILL AND ABILITY

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

• Bachelors Degree preferred. High School Diploma or equivalent required
• One (1) to two (2) years in a public contact position preferably in an upscale or lifestyle brand hotel
• An intermediate to proficient understanding of Computer systems such as: Opera GoConcierge HotSOS Microsoft Word Excel & Outlook is preferred
• Possess a gracious friendly and fun demeanor
• Ability to multitask work in a fastpaced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eighthour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read write speak and understand English.
• Must be able to work inside and outside at all times of the year as needed based upon business volumes.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime

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