Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose. The Fraud Investigator is primarily responsible for the investigation and resolution of external and internal fraud cases that may result in a loss. This position is responsible for assessing various suspicious activities and identifying risks to the Bank and its clients related to potential fraud. The incumbent will use various techniques to investigate, mitigate and/or prevent losses that occur from fraudulent activities including, but not limited to, wire and ACH fraud, check fraud, ATM fraud, account takeover fraud, loan fraud, elder fraud, romance fraud and identity theft. Job Responsibilities: Work closely with various teams within Consumer Banking, Commercial Banking, Wealth, Bank Operations, Information Security, and other Bank departments to assist with investigations and deterrence of fraud against the Bank. Partner and coordinate with law enforcement, other financial institutions, and merchants to mitigate fraud losses. Facilitate fraud recovery to minimize financial losses to the Bank and its customers. Attend court proceedings as required on behalf of the Bank. Manage investigations by setting clear direction and strategy; anticipate challenges and risks and identify strategies for mitigation. Perform investigative tasks including developing investigative plans, conducting interviews, compiling documentation, gathering evidence, analyzing financial records, maintaining extensive notes, developing investigative reports, completing accurate and timely Suspicious Activity Reports (SARs), and referring investigations to the appropriate law enforcement agency (local, state, federal) for assistance and prosecution. Identify and analyze new and emerging patterns of fraud and work with internal and external stakeholders to implement new controls. Assess fraud prevention and detection controls, processes and technologies and define and create long term strategies to ensure adequate solutions are in place to mitigate fraud loss without negative impact to the customer experience. Work with cross-functional teams across the Bank for collaboration on fraud risks and investigations and communicate findings with internal and external stakeholders. Maintain and further develop knowledge and experience in investigating activity linked to terrorism, money laundering, and other financial crimes. Build and sustain relationships with subject matter experts in state, local, and federal law enforcement, intelligence networks as well as other partners. Minimum Qualifications: Bachelor's Degree or equivalent related experience with 2-4 years banking experience is preferred. Must have working knowledge and experience in investigating the following types of fraudulent activities: check fraud including counterfeits, alterations, forged endorsement, forged maker, kitting, new account fraud, loan fraud, identity theft, returned deposited items, ACH fraud, wire fraud, ATM fraud, ATM skimming, jackpotting, unjust enrichments, physical security, robbery, burglaries, insider threats, internal investigations, inquiry cases, cyber related fraud and other losses. Must be knowledgeable of Regulations/Acts that pertain to the job functions, which include, but are not limited to, Regulations E, V, CC, and Bank SecrecyAct (BSA). Must have experience in the areas of check fraud investigations including identifying potential points of compromise and patterns and recovery efforts (i.e., Breach of Warranty). Must have experience with cyber related fraud investigations (i.e., remote log in, spoofing, business email compromise, financial malware) involving identity theft, new account fraud (i.e., checking, cards, loans), bank operations and other related fraud. Must have experience with the recovery rights for various types of check fraud (altered, forged and endorsement) and other recovery strategies to assist the customer and the bank. Must have excellent written and verbal communication skills. Must have strong organizational, analytical and communication skills. WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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