Body Shop Office Manager Job at Reliable Chevrolet Springfield, Springfield, MO

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  • Reliable Chevrolet Springfield
  • Springfield, MO

Job Description

Do you have high energy, a great attitude, exceptional phone skills, and a clear focus on the highest of customer service standards? If so, we would love to make you a part of our Body Shop team! Responsibilities include:

  • Maintain a positive, empathetic, and professional attitude toward customers and coworkers
  • Payroll for Technicians- knowledge of CDK is helpful
  • Deposit checks/CC/Cash daily
  • Update the production list as needed
  • Book Repair orders for GO cars
  • Communicate with insurance com, before delivering to customers.
  • Respond promptly to customer questions or concerns
  • Communicate with customers through various methods - phone calls, emails, etc
  • Acknowledge and resolve customer complaints
  • Build relationships of trust through open communication
  • Record customer interactions/transactions
  • Effectively communicate with supervisor and coworkers
  • Provide feedback to the supervisor
  • Excellent listening and communication skills
  • Problem-solving skills
  • Strong work ethic and motivated by results
Requirements include:
  • High school diploma / GED
  • Ability to pass background checks and drug screen
  • Computers skills/knowledge
  • Knowledge of CDK.
  • Strong call center experience preferred
  • Previous experience in customer service preferred
  • Strong phone contact handling skills and active listening
  • Ability to multi-task and prioritize
  • Attention to detail

Job Tags

Full time,

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